*If you believe your item is defective, please contact us immediately.

PLEASE NOTE: Refunds are issued as Store Credit/Gift Card only. Store Credits/Gift Cards Do Not Expire.

Please email within 15 business days of delivery of your order with any questions, concerns, or if you would like to return your wig.

Send your email to:  krowningglorywigs@gmail.com

Include the following information:

• Name and Email Address order was placed under.
• Wig Name, Brand, and Color
• Reason For Return Request

There is a 20% restocking fee for all returns that are approved, have met our return requirements and have passed inspection. Shipping costs are non-refundable on returns. Returns that fail inspection may be charged a higher restocking fee. Please Note: The re-stocking fees are per item returned.

Approved returns must be postmarked by the date given to you. If you cannot ship by the date provided, please contact us at:

Krowningglorywigs@gmail.com

Krowning Glory Wig Boutique is not responsible for packages sent to the wrong address, returns lost/damaged during shipping.

Returns are usually processed within 7 business days. Your store credit will be sent to the email address on file for your order. Store credit is issued in the form of an e-gift card. Store Credit/Gift Cards do not expire.

Customers are responsible for return shipping costs.

Unauthorized returns sent to the manufacturer:

• A higher restocking fee will be deducted from your store credit.
• All fees incurred will be deducted from your store credit

Unauthorized returns sent to Krowning Glory Wig Boutique:

• Delivery may be refused
• A higher restocking fee will be deducted from your store credit

Serial Returns and/or Excessive amount of returns per order will be denied.

 FINAL SALE PRODUCTS – NO EXCEPTIONS:

• All Hair Care Products
• All Styling Essentials Products & Wig Accessories
• All Hair Accessories
• All Topper products
• ALL Clearance products
• ALL Human Hair products
• ALL Human Hair Blend products

Approved Returns Must Meet the Following Requirements:

• You have contacted us within 15 business days from the date of order delivery. 
• The item is postmarked by the date that you were given by customer service.
• Product is in factory condition. This means all tags and labels must remain factory attached, and item is in its original packaging.
• Product must be unworn. The only exception is for trying on. If you do try on, please wear a wig cap. 
• Products must not be altered in any way, be undamaged and free of odors. Do not shake out, brush, or style the hair. Product must remain free of any styling products. Wigs & Toppers can pick up smells very easily. Please be aware of placing them near perfumes, fabric softener, air fresheners, smoke, kitchen while cooking, etc.
• Items must be shipped back in a shipping box. Products shipped back in envelopes, bubble mailers, etc. will be automatically ineligible for return.
• Any/all promotional items received with your purchase, must be returned to us as well.

Returns that do not meet the above requirements will fail inspection and be charged a higher restocking fee.

Products that are returned in extremely poor condition or damaged are ineligible for return. We will ship the product back to you at your cost.

Krowning Glory Wig Boutique is not responsible for any returns lost or damaged during the shipping process.

REMINDER: All refunds are issued as Store Credit only.

Krowning Glory Wig Boutique reserves the right to update our policies at any time.